Predicted Outcome Value Theory

At least one instance when the predicted outcome value theory does not apply is business. Chapter 13 of our text describes this theory as connecting with others because we believe positive outcomes will result. An article Clients or Friends? Or Both?, discusses the problems associated with developing relationships with clients. In my field, lawn mower repair, this doesn’t necessarily equate to higher profits. Instead, those who have become friends want quicker service at a lower cost. I guess this theory does work, for the friend, just not for me.